Our Services
We work with you, wherever you are, to get you where you need to go.
Our services uncover the answers to your most pressing questions and challenges. We can work with you on discrete projects, or in an ongoing capacity to enable your organization’s continuous improvement and change management.
+ Market and Peer Research
WHAT ARE OTHERS DOING AND WHY?
- Environmental Scans
- Trends Analysis
- Market Research
- Peer Benchmarking
+ Organizational Alignment
HOW DO YOU FOCUS YOUR TEAM ON WHAT IS ESSENTIAL?
- Organizational and Staffing Needs Analysis
- Organizational and Staffing Plans
- Strengths Audit
- Skills Gap Audit
- Leadership Development
- Team Development
- Cultivating Teams
- Knowledge Management Plans
- Governance Plans
- Policy Audits
+ Technology Alignment
HOW CAN YOUR TECHNOLOGY INFRASTRUCTURE BETTER SUPPORT YOUR GOALS AND USERS' NEEDS?
- Systems Portfolio Planning and Management
- Roadmap Development
- Systems Design, Planning and Cost Analysis
- Systems Benchmarking
- Build vs. Buy Analyses
- Systems and Data Audits
- Systems Gap Analysis
- Systems Prototyping and Pilot implementation
- Digital Preservation
- Digital Strategy
- Discovery Strategy
- Systems Usage Analysis
- Process Development
- Usability Studies
- Functional, Business, and User Requirements Development
- Migration Plans
+ Physical Space Assessment and Alignment
HOW CAN YOUR PHYSICAL INFRASTRUCTURE BETTER SUPPORT YOUR GOALS AND USERS' NEEDS?
- Space Needs Assessment
- Space Usage and Optimization Analysis
- Design Upgrades
+ Visioning and Strategy
WHAT ARE YOU DOING AND WHY?
- Visioning
- Strategic Planning
- External Reviews
- Framework Development
+ Assessment and Reporting
HOW DO YOU ASSESS AND COMMUNICATE YOUR IMPACT?
- Impact Assessment Planning
- Longitudinal Benchmarking
- Communications Planning
+ Partnerships and Growth
WHICH EXTERNAL RESOURCES CAN BROADEN YOUR IMPACT?
- Partner Development
- Funding Development
+ Services Alignment
CAN YOUR SERVICES BETTER ALIGN WITH USERS’ NEEDS?
- Service Audit
- Scholarly Communications Strategy
- Service and Program Design
- Service Gap Analysis
- Discovery Workshops
- Prioritization Workshops
- Alignment workshops
+ User Research
WHAT DO YOUR USERS WANT AND NEED?
- User Research
- Surveys
- Interviews
- Contextual Inquiries
- Personas Development
- User Journey Mapping
- User Needs Survey
- Stakeholder Focus Groups
- User Observation
Important work is never easy
(If it were easy, it would be done already).